We embody “Excellence in Service”
We will deliver no less than we promise. Our clients have engaged us based on the service commitments we have made in our agreements with them. We take these commitments seriously and we strive to exceed the expectations of our clients in the delivery of the services we have promised. We are proactive in anticipating the needs of our clients and we continuously strive to deliver services that are responsive, professional, empathetic, personalized, and customer-centric. We are eager for continuous self-improvement in delivering excellent services and we aim to become subject matter experts.
We embody “Honesty & Integrity”
We only engage in practices that are legal and ethical, not only because we are required to comply with the professional standards of the Chartered Professional Accountants of Ontario, but also because we believe in the transparency that comes with being truthful. We believe in full transparency both internally with our team and externally with our clients. Our goal is to be radically honest and transparent both internally with our team and externally with the client. We act with integrity and honesty at all times – in good times and in bad times. We believe that honesty and integrity starts at the top with our leadership team and runs through the rest of the firm. We believe that the integrity we exhibit is vital in gaining the trust of our clients and without this trust, we have no business doing what we do. To facilitate this trust, we believe in open communication with our team and clients and we strive to be respectful, honest and patient at all times.
We embody a “Can-Do Attitude”
We believe in ourselves, in our team and in our ability to deal with anything that comes our way. This belief allows us to confidently serve our clients in ways that support their growth and their businesses. We aim to build a positive environment where optimism, resilience and persistence is our way of being. We commit to providing our team and our clients with the tools, the support, the skills, and the knowledge to empower them to succeed and to grow. We tackle challenges head-on with positivity and we consistently see opportunities and solutions rather than roadblocks and problems.
We embody a “Team-Oriented Approach”
We help each other get the work done. Our commitment is to act for the greater good of the firm, rather than for our individual self-interest. We are part of a team and we value the ideas and input of every team member. Our goal is to help each other to problem solve and develop professionally. We are patient with each other and we promote an environment where risk taking for the greater good of the firm is encouraged and where mistakes are an opportunity to learn. We believe in sharing mutual accountability and we commit to open communication as a way to facilitate team work. We are unhappy when elephants are sitting in the room.
We embody living in “Balance”
We believe that everything in life requires balance. At GMS, we embody balance in how we serve our team members and clients, in the tools we use at work and in how we approach work and our personal lives. We strive to work smart and do what is necessary to get the job done right. Our goal is to simplify, not complicate. We put more value on results and output, not on the hours worked. We believe that quality time spent outside of work is just as important as quality time spent at work with our team and with our clients. Therefore, we take time to self care – exercise, meditate, read – and to volunteer in our community. We are community and family-oriented and we seek to balance this with our work.